Shipping policy
Last updated: September 2026
This policy describes the general shipping terms applicable to orders placed with Brique & Braque.
1. Order Processing
Orders are normally prepared within 1 to 2 business days of receipt, excluding weekends and holidays.
You will receive an email notification when your order has shipped.
Additional processing time may occasionally be required during periods of high volume or due to circumstances beyond our control. When a significant delay affects the preparation of an order, we will contact the customer when necessary.
2. Shipping Location
Orders are shipped from Montreal, Quebec, Canada.
3. Calculation of Shipping Charges
Shipping charges are calculated at checkout in order to reflect actual shipping costs as closely as possible.
They are determined based on factors including:
- the weight of the order;
- the shipping address;
- the available or selected shipping method.
Available shipping options and applicable charges are displayed at checkout before the order is confirmed.
Carriers generally apply a base rate according to the destination, with the cost then adjusted based on the characteristics of the shipment. Therefore, when several items are ordered together, shipping charges are not simply multiplied by the number of products. Combining several items in a single order generally reduces the shipping cost per item.
4. Shipping Within Canada
We ship throughout Canada from Montreal.
For orders shipped within Canada, shipping charges generally range from $10 to $30, depending on the weight of the order, the destination and the shipping method.
The exact amount is calculated and displayed at checkout.
5. Free Lettermail Shipping
Certain products bearing the “always free shipping” notice may be shipped using Canada Post standard Lettermail.
This option does not include a tracking number.
The estimated delivery time is 2 to 8 business days.
When a product eligible for free shipping is purchased with other products requiring regular shipping, the order may be combined and shipped using the method applicable to the order as a whole.
The stated delivery times are estimates and may vary.
6. International Shipping
Brique & Braque offers shipping to certain countries outside Canada. Not all international destinations are necessarily served.
As with Canadian orders, shipping charges are calculated at checkout based on factors including the weight of the order, the destination and the available or selected shipping method.
Available destinations, shipping options, applicable charges and estimated delivery times are displayed at checkout based on the shipping address.
Delivery times may vary depending on factors including the destination country, shipping method, carrier and customs processing.
7. Customs Duties, Taxes and International Fees
An order shipped outside Canada may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the authorities or service providers in the destination country.
When these fees are not collected at the time of purchase, they may be charged directly to the recipient upon importation or delivery.
Unless otherwise indicated or required by applicable law, these fees are the responsibility of the customer.
8. Order Tracking
When a shipping method with tracking is used, the tracking number will be sent to you by email when it becomes available.
Please allow some time after shipment for tracking information to appear in the carrier’s system.
Shipments sent using standard Lettermail do not include tracking.
9. Shipping Address
It is the customer’s responsibility to provide a complete and accurate shipping address.
If you notice an error after placing your order, please contact us as soon as possible at info@briquebraque.ca.
We will do our best to make the correction if the order has not yet been shipped. However, a change cannot be guaranteed once the parcel has been prepared or handed over to the carrier.
10. Shipping Delays
Displayed delivery times or dates are estimates unless they constitute a specific commitment under the contract or the law.
Delays may be caused by carriers, weather conditions, periods of high volume, customs inspections or other circumstances.
Rights provided under applicable laws in the event of a delivery delay remain fully applicable.
11. Lost, Undelivered or Problem Shipments
If your order appears to be lost, is experiencing an unusual delay or has another shipping issue, please contact us at info@briquebraque.ca and provide:
- your name;
- your order number;
- any relevant information regarding the issue.
We will carry out the necessary checks with the carrier. We will then contact you to provide an update on the claim and the next steps, where applicable.