Return and Refund Policy
Last updated: September 2026
We accept eligible returns within 30 days of the delivery date, excluding final sale products (see Section 3), and subject to the conditions and exceptions set out in this policy.
This policy notably covers returns made because the customer has changed their mind. It does not limit any rights or warranties provided by applicable laws where a product is defective, non-conforming or where another situation giving rise to a remedy occurs.
1. General Return Conditions
To be eligible for a return because of a change of mind, a product must:
- not be a final sale product (see Section 3);
- be returned within 30 days of delivery;
- be unused;
- be in the same condition as when received;
- include its original packaging;
- include all accessories, parts or components that came with it;
- be accompanied by proof of purchase.
Brique & Braque reserves the right to refuse a change-of-mind return when a product does not meet these conditions, subject to the rights provided by law.
2. Return Request
Before returning a product, please contact us at info@briquebraque.ca and provide your order number and the product concerned.
When the return is eligible, we will provide you with the necessary instructions and a return shipping label.
Returned products must be packaged appropriately to prevent damage during shipping.
3. Final Sale Products
Except where otherwise provided by law, the following products are considered final sale and cannot be returned simply because the customer has changed their mind:
- collectible card games or Trading Card Games (TCG), including, without limitation, cards or sets containing Pokemon TCG, My Little Pony, Star War Unlimited, Altered TCG, Dice Masters, Soul Masters, Universus TCG, Overpower Card Game;
- blind bag products, mystery boxes or other comparable products whose contents are hidden or random;
- used products or products sold in a condition other than new when identified as final sale;
- other products clearly identified as final sale on their product page;
- products sold in the Clearance section.
For products sold in a condition other than new, we ask that you carefully review the description and photographs before purchasing.
4. Products Sold in a Condition Other Than New
Products sold in a condition other than new may show signs of use, aging or imperfections that would not be present on a new item.
We make every effort to indicate relevant information regarding their condition on the product page and to add photographs when necessary.
Characteristics or imperfections clearly communicated before purchase form part of the known condition of the product.
5. Damaged or Defective Products or Errors on Our Part
If you receive:
- a product different from the one ordered;
- a product damaged during shipping;
- a product with a defect that was not disclosed;
- an order containing another error attributable to Brique & Braque;
please contact us as soon as possible at info@briquebraque.ca.
We may ask you to provide photographs or certain information to help us understand the situation.
After review, we will apply the appropriate solution and comply with the warranties and remedies provided by law.
6. Refund
When the return is received, we inspect the condition of the product.
If the return is accepted, the refund is issued to the payment method used for the purchase, subject to the rules applicable to the payment provider.
The refund amount may then be adjusted based on the condition of the returned product, subject to the rights provided by law.
Some time may be required before the refund appears on your statement. This timeframe depends in particular on your financial institution or payment provider.
7. Initial Shipping Charges
When a product is returned simply because the customer has changed their mind, the shipping charges paid at the time of the order are non-refundable.
If the return results from an error by Brique & Braque or from a situation in which the law requires those charges to be refunded, they will be covered or reimbursed, as applicable.
8. Return Shipping Charges
For a return made simply because the customer has changed their mind, Brique & Braque provides the return shipping label, but the return shipping charges are deducted from the refund amount.
If the return is attributable to an error by Brique & Braque, a defective product or any situation in which the law requires us to cover the return shipping charges, those charges will be covered by Brique & Braque.
9. Exchanges
We do not offer exchanges.
If you would like another product, you may return the original product if it is eligible under this policy and then place a new order.
10. Rights Provided by Law
This policy voluntarily offers certain return options, including when a customer changes their mind.
It does not replace or limit remedies that may apply under consumer protection laws, including with respect to legal warranties, non-conformity or distance contracts.
Where a legal provision grants the consumer a broader right than the one provided in this policy, the applicable legal provision prevails.
For any return or refund request: